Karen
I received a message from the answering service that went something like this:
“Hi this is Jane Doe from Karen Properties, you guys came out and replaced our roof last year, well were having leaks in the same spots as before I want a call back immediately with what you will do to rectify this.”
I remember the address, checked it out, and found our estimate for the property, along with some email correspondence asking us to match other companies’ offers. Which, we could not.
Well, guess what? We didn’t get the job.
No big deal, we can’t do ‘em all. But apparently, this lady thinks we did.
Armed with some data and background, I call back.
“ Jane, how can we help you?”
“Well, your roof is leaking I want it fixed now.”
“ Ok great, we can send a service crew out at our normal rates to check it out for you if you’d like.”
“You guys JUST replaced it last year. “
“No Jane, we gave you a price to re-do the roof, which was never accepted. “
“Well, Who did this roof then?”
“I’m not sure Jane. Another company perhaps?”
“This isn’t John Smith roofing?”
“Yes Jane, that is us. “
“So you did my roof last year.”
“No, I’m sorry, we did not. “
It was at this point I believe she realized her mistake, and the tone changed a bit.
I still offered to help but, I expect I will not be getting a return call until the next property needs help.
Probably still won’t get the job.
Only in Roofing